Which statement best differentiates the problem lifecycle from incident management?

Which statement best differentiates the problem lifecycle from incident management?

• A. Incidents are primarily about restoring service; problems focus on root cause analysis and eliminating underlying issues.
• B. Problems primarily focus on restoring service quickly; incidents focus on root causes.
• C. The problem lifecycle emphasizes root causes, investigations, workarounds, and removing underlying causes; incidents are about restoring service.
• D. There is no difference between problem lifecycle and incident management.

Answer: (C)